PRIVACY

Effective date: July 2024

Stargaze Brands Ltd. ("Stargaze Brands") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.stargazebrands.com. By using our website, you agree to the collection and use of information in accordance with this policy.

1. WHAT INFORMATION DO WE COLLECT?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, business name, country of residence, project details, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

2. HOW DO WE COLLECT INFORMATION?

We collect personal information when:

You send us a message through a form.
You purchase a product in our shop.
You subscribe to our newsletter.

3. WHY DO WE COLLECT INFORMATION?

We collect your personal information for the following purposes:

To provide and operate our services.
To provide our users with ongoing customer assistance and technical support.
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.
To create aggregated statistical data and/or inferred non-personal information, which we may use to improve our services.
To comply with any applicable laws and regulations.

4. HOW DO WE HANDLE INFORMATION?

Our website www.stargazebrands.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our shop and its service providers. We also use Stripe.com as a payment processor, which collects and processes your payment information securely.

Data sharing with third parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

Service providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Legal requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. COOKIE POLICY

This is the Cookie Policy for Stargaze Brands, accessible from www.stargazebrands.com.

What are cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer to improve your experience. This section describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or 'break' certain elements of the site’s functionality.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The cookies we set

Forms related cookies: When you submit data through a form such as those found on contact pages, cookies may be set to remember your user details for future correspondence.

Third-party cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

Google Analytics: This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

6. HOW DO WE COMMUNICATE?

We may contact you to notify you regarding your account, troubleshoot problems, resolve a dispute, poll your opinions through surveys or questionnaires, send updates about our company, or as otherwise necessary to contact you to enforce our Website Terms, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email.

7. PRIVACY POLICY UPDATES

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and disclose it.

8. QUESTIONS AND CONTACT

If you would like to access, correct, amend, or delete any personal information, please contact us at contact@stargazebrands.com.

9. LEGAL COMPLIANCE

We comply with relevant data protection regulations, including but not limited to:

GDPR: If you are a resident of the European Union, you have rights regarding your personal data under GDPR. These include the right to request a copy of the personal data we hold about you (Right to Access), to request correction of any inaccurate or incomplete data (Right to Rectification), and to request deletion of your data under certain conditions (Right to Erasure). You also have the right to request that we restrict processing of your data under certain circumstances (Right to Restrict Processing), to request transfer of your data to another organization or directly to you (Right to Data Portability), and to object to the processing of your data in certain situations, such as for direct marketing purposes (Right to Object). Additionally, if our processing of your data is based on your consent, you have the right to withdraw that consent at any time (Right to Withdraw Consent).
CCPA: If you are a resident of California, you have rights regarding your personal data under CCPA. This includes the right to request disclosure of what personal data we collect, use, and disclose (Right to Know), and the right to request deletion of your personal data, with certain exceptions (Right to Delete). You also have the right to opt-out of the sale of your personal data (Right to Opt-Out), and the right to non-discrimination in terms of price or service when exercising your privacy rights (Right to Non-Discrimination).